Refunds Policy

Return and Refund Policy

Effective Date: 10/20/2024

We are committed to ensuring your satisfaction. Below is our detailed return and refund policy:

1. Return Eligibility

Items can be returned within 14 days of delivery, unless otherwise required by the Australian Consumer Law (ACL).

Items must be unused, in original condition, and with all tags and packaging intact, unless the item is faulty, misdescribed, or unfit for purpose as per the ACL.

Proof of purchase is required for all returns.

2. Non-Returnable Items

Personalized or custom-made products (unless faulty, misdescribed, or unfit for purpose under the ACL)

Gift cards

Items marked as "final sale" (unless faulty, misdescribed, or unfit for purpose under the ACL)

3. How to Initiate a Return

Contact us at support@sneakerspa.store with your order number, a description of the issue, and photos (if applicable).

Once approved, ship the item back to us. If the return is due to a fault, misdescription, or unfitness for purpose under the ACL, we will cover the return shipping costs. For change-of-mind returns, return shipping is at your expense. Use a trackable shipping method to ensure safe delivery.

4. Refund Process

Refunds will be processed within 3 business days of receiving and inspecting the returned item, unless a longer period is permitted under the ACL.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable for change-of-mind returns, but may be refunded if the return is due to a fault, misdescription, or unfitness for purpose under the ACL.

5. Exchanges

We offer exchanges for defective, damaged, or misdescribed items. Contact us at support@sneakerspa.store for assistance.

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 14 days of delivery. Provide photos and a detailed description of the issue.

We will offer a replacement, refund, or repair as required by the Australian Consumer Law (ACL), based on the nature of the issue.

For further assistance, contact us at support@sneakerspa.store.